Madison Vanlines

This was a nightmare from beginning to end. In 48 years of marriage I have moved 8 times before this move. None were the horrific experience this was.
I was over charged. Stolen from. Boxes were gone through as well as file boxes broken into. Things on my inventory were purposely trashed or left behind because the movers didn’t want to be bothered.
At my new home the drivers were rude and wanted more money. They got into an argument with my new neighbor and told them to mind their own business. They dumped boxes in one room up to the ceiling. Boxes were upside down. Fragile meant nothing to them.
People should know Madison VANLINES subcontracts out to other transport companies. They do not check those companies to see how reputable they are. You could end up with a bunch of thugs like I did.

Move size: 2 Bedroom Home Service cost: $8410

Madison just delivered all of our belongings and I just want to say thank you! Thank you for calming me down and being there as I went into breakdown mode with the whole move situation. This was a tough move for us and I am thankful to everyone at Madison Vanlines that took time to explain the process and was there through the whole process. The movers were respectful, organized and professional . So much stress and anxiety can be relieved by choosing the right mover! I highly recommend Madison Vanlines!

Move size: 4 Bedroom Home Service cost: $7950

I have many complaints about my interaction with Madison Van Lines, but for brevity I will summarize 2 reasons why you should NOT hire this company. (1) They tried to get me to sign a gag order, and (2) they hire local carriers to move your items and therefore take zero responsibility for anything that goes wrong during your move. Move info for those interested…

(1) After 2 months of back and forth, they offered me only $250 for well over $2,000 of damaged and lost items. However, this was under the condition that I sign a legal document forbidding ANYTHING negative comments, by ANY method of communication, FOREVER. I have the document to prove it. How dishonest a business practice is that? I suspect there would be many more negative reviews online if the company did not have this policy.

(2) They refuse to take responsibility for anything that happens during your move. This is because they are simply a logistics company. They hire local movers to actually move your items, and claim they have no legal responsibility for anything the movers do. They also will not provide you with the name of the moving company, until the day of your move. If ANYTHING goes wrong with your move, good luck getting them to take responsibility for it.

Move size: 1 Bedroom Home Service cost: $5000

I have made many moves that my employer took care of so this was the first move I had to deal with and pay for. This was too much for any person to deal with! The sale of my home, retiring, and buying a new home for the last time. Very emotional for my wife who was constantly calling our sales rep at Madison Van Lines and actually getting them on the phone when needed! Well, delivery has taken place recently and this is also the first time I have done a review for any company. I highly recommend this company.

Move size: 2 Bedroom Home Service cost: $10128

We recently hired this company who pretends to be a family owned company and not a broker. That was the first lie. Mr. Kaplan , an employee, is a major liar. He pretends to be supportive but when you try to communicate with the company you get the supreme runaround. The company did not abide by the first agreed upon moving date. This was an out of state move involving a house closing and added more stress then imagined.The first binding quote was changed once the movers picked up the furniture . The movers wanted more money then Mr. Kaplan told me to have available via a tellers check. Each individual's company in this train of deception blamed the other company. Upon delivery, the third company arrived at 8pm to a storage facility and tried to shake us down for $100 more because the storage unit was on the interior. The contract specifically indicated that there would be an extra charge if they had to carry the items more then 75feet. At most it was an additional 20 feet from the truck. On mover yelled in my face and said he would not move the items off the truck unless we paid them $100 cash. They were intimidating and adiment! Luckily, a relative was near by so we could get the money inspite of the fact that we were told the balance due had to be via a postal money order. We are advised of this change only hours before the move. This was one of the most stressful deceptive experience I have ever had. I would never ever recommend this company to anyone !!
It was one lie and deception after the next. It is criminal!!
Kathy Spenkle.

Move size: 3 Bedroom Home Service cost: $3700

Do NOT use Madison Van Lines!! They are a broker that claims to be highly skilled and professional, but they are probably the worst moving company with whom I've ever had the misfortune of working. I recently used them to move from NY to FL. I provided my inventory with exact dimensions of everything, including all boxes and furniture. I was quoted a final price of $1,906. I even confirmed with their representative Jill the day before my move my exact inventory, and she still said everything would be $1,906. To my surprise, when NYC Movers came to pick up all of my belongings, I was told my price was actually $3,000! When I questioned this, I was told that even though my inventory was 100% correct, that the Madison Van Lines representative totally undercut my total cubic footage. After six weeks of going back and forth with them, they are now trying to deny any responsibility for this. They will ignore you in all hopes that you will just "go away". Well, I'm not "going away". I am moving forward with legal action against them, as they breached the contract and have been extremely unresponsive. I also submitted a complaint with the Better Business Bureau, as their unscrupulous and unethical/shady business practices need to be shutdown! Referring to these people as [EDIT] is an understatement. I don't want any other potential customers to fall victim to this horrible, deceptive moving broker, so beware! AVOID AT ALL COSTS!!

Move size: 1 Bedroom Home Service cost: $2938

This will be my second move with Madison and everything’s going great. They moved me back in January 2018 from New York to Florida and there weren’t any problems. My employer paid for my expenses and full packing so I didn’t have to do anything it was great! I worked with Maggie again on this second move- I’m moving to North Carolina and everything went perfect with the pickup. Thankfully they were able to help with some last minute packing and now my stuff will be in storage till I find my new home.

Move size: 3 Bedroom Home Service cost: $5700

We had big move coming up and decided to put our names out online, boy was that mistake but we did take step back and start to research this business and boy was it scary. finally spoke to craig at madison and he took time to speak with me and explain all details wout being pushy. his crew got here and were equally accommodating just as craig had stated and anytime we called craig , even on sunday am once for emergency question, he was there for me. Thanks madison and craig.

Move size: 3 Bedroom Home Service cost: $4876

I hired them after seeing how they work! First you get a moving specialist, I had Maggie. You can call them anytime and actually speak to them LIVE..not recordings..extension number..or begging that a live person will answer! The move went great..Garrett and Miguel were great! I was so happy to see them when they arrived a few days later! I needed them to hold delivery until floors in new house were dry. No problem..just call your moving specialist.
I so highly recommend this company..they care and best of all they DO THEIR JOB!
Moving is not fun..but they all made it easier! Thank you!

Move size: 3 Bedroom Home Service cost: $60000

If I could score in the negative realm, I would.

Madison is nothing short of fraudulent. Yes, I said the word "fraud" amd am ready to back that up with AMSA and my Attorney General.

Storyline:
Move from Phoenix to North Carolina
Paid in full, upfront (most likely my 1st mistake)
Timeline from pickup to final delivery: 1 month
Original Delivery Promise: 7-14 days
Modified delivery promise (from associate carrier): 7-21 days
Reality: Delivery was made in two stages: 80% of belongings delivered on 2/8 and the rest 4 days later..really?
Bottom line: Broken promises and breach of contract.

The Players:
Maggie Harlow: White glove promise cloaked in lies and deceit
Madison Van Lines and Lifetime Movers: The rest of the lying bunch of thieves
Amber from Lifetime = clueless customer service person who is beyond inept. (actually she deserves nothing less than a public flogging and loss of wages forever.)

Summary: DO NOT, REPEAT, DO NOT CONTRACT MADISON MOVERS FOR YOUR MOVE UNLESS YOU ARE READY FOR DELAYS, BREACH OF CONTRACT AND A BOWL FULL OF LIES.

Move size: 2 Bedroom Home Service cost: $6000